FAQ

Q: Is it safe to shop on your website?

A: Yes. Legosport does not directly store or collect any credit card information.All payments are securely processed through trusted third-party platforms.

 

Q: How long does delivery take?

A:Delivery Time = Order Preparation Time + Shipping Time

Order Processing Time: 2–7 business days

Shipping Time: 7–15 business days

 

Q: I entered the wrong shipping address. What should I do?

A: Please reply to your order confirmation email or contact support@Livosport.com as soon as possible.

If your order has not yet shipped, we will update your address.

If your order has already shipped, you may need to contact your local post office once the package arrives.

 

Q: My shipping information hasn't been updated. What's going on?

A: Your package is likely undergoing customs clearance, which typically takes 1–3 business days.

If you have any questions, please feel free to contact customer service.

 

Q: How can I confirm that you have received my order?

A:After placing your order, you will receive an email confirming that we have received it. Once your credit card information has been verified and your shipping address confirmed as accurate, your items will be shipped shortly thereafter.

Please Note: Please ensure that the email address linked to your account is accurate, so that you may receive an order confirmation email upon successfully placing an order; this email contains relevant details such as your order number, order placement time, payment method, and more.

 

Q: How do I return an item?

A:You have up to 30 days to return an item. For full details regarding the return process, please refer to your refund policy.

 

Q: Do I need to pay customs duties and import fees?

A;To ensure convenience for our customers, all items are shipped on a DDP (Delivered Duty Paid) basis; the prices displayed already include all applicable import taxes and customs duties.

 

Q: I still have some questions—how can I contact you?

A: Please send an email to support@Legospor.com. We will reply within 24–48 hours, 7 days a week.